One dashboard for data that used to live in a dozen spreadsheets

CVS Health relied on a legacy process to deliver critical, time-sensitive performance data, manually compiled from multiple sources, client by client, with no single place to see it all.

Carimus consolidated that process into a single web-based reporting framework, giving CVS a clearer view of performance data and a better experience for the teams who depend on it.

Industry: Health & Life Science
Client: CVS Health
Services: Data Integration & Dashboarding

Data Fragmentation

Consolidate performance data scattered across sources

Critical, time-sensitive performance data lived across multiple disconnected sources and had to be assembled by hand for each line of business, making it slow, error-prone, and hard to act on in the moment.

Legacy Delivery

Modernize reporting without missing a beat

The process for getting that data in front of the people who needed it hadn't kept pace with the business, adding friction to decisions that couldn't wait.

A dashboard built around how CVS already works

Carimus designed and built a centralized analytics dashboard organized around CVS’s lines of business, Med D, Commercial, and Pharmacy, so performance data could be reviewed the way the business already thought about it, rather than retrofitted to someone else’s structure.

Visibility into the metrics that matter

The dashboard surfaced performance guarantee reporting alongside core operational metrics, including call volume, service level, staffing, and average handle time, giving managers one place to track performance against the numbers it was measured by, while there was still time to act.

Impact

Reporting Platform

A consolidated framework for performance visibility

Carimus’s work gave CVS a consolidated framework for visualizing performance data, reducing operational costs, and improving the day-to-day experience for the teams using it.

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